Customer Account Manager

Acquia is a global leader in digital customer experiences, empowering brands to create impactful solutions. They are seeking a Customer Account Manager to drive upsell and expansion revenue across a high-volume portfolio of existing customer accounts, ensuring a positive overall experience while managing customer relationships end to end.

Responsibilities:

• Independently prospect, and identify upsell/cross-sell opportunities with current customers that align with their business needs. Actively hunt for whitespace in accounts and build pipeline consistently every week
• Apply value-based selling methodology to uncover customer business drivers and pain points, tying every expansion conversation back to measurable ROI and outcomes
• Create and execute comprehensive territory plans to drive both customer retention and upsell opportunities
• Ensure account retention by providing exceptional customer service and fostering trusted long-term client relationships
• Coordinate with business users and procurement to ensure timely expansion of accounts while maintaining accuracy in the Sales database and CRM systems
• Manage high volume of accounts, multiple systems, administrative tasks, and conflicting priorities in a fast-paced environment

Requirements:

• 1-2 years of experience in a customer-facing role with a proven track record of interacting with internal and external stakeholders
• Ability to drive account retention and identify expansion opportunities with minimal oversight
• Strong teamwork, and cross-group collaboration skills; ability to present complex solutions within the context of specific business requirements
• Professional knowledge of MS Office (Word, Excel, PowerPoint) and experience with Salesforce.com or similar CRM tools
• Exceptional attention to detail and the ability to perform effectively under pressure