Associate Account Manager - Sales (Heartland Area)

Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive suite of waste management solutions. The Associate Account Manager is responsible for maintaining customer relationships and increasing service penetration within a designated territory by proactively engaging with existing clients.

Responsibilities:

• Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis
• Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers
• Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate
• Responds to all cancellation requests in alignment with the established escalation policy
• Proactively communicates with or responds to customers in support of company pricing initiatives
• Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals
• Responsible for capturing customer emails, minimizing rate restrictions and customer credits
• Increases customer penetration by selling full suite of Republic Services products
• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships
• Performs other job-related duties as assigned

Requirements:

• High school diploma or G.E.D. (Required)
• 0 - 2 years of customer service experience. (Required)
• Waste or transportation industry experience