Provide leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
Promote harmonious relations among residents, parents, staff, and the surrounding community, while enforcing company policies and standards.
Assist the General Manager with the training, coaching, development, and leadership of exceptional team members.
Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services.
Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
Responsible for a safe experience for employees, residents, and guests by overseeing curb appeal, common areas, and preventative maintenance.
Regularly inspect grounds, interior, and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
Ensure requests are being met on time, necessary communication is sent to residents, and customer satisfaction remains high.
Maintain occupancy at or above 99% and collections at or above 98% of potential income.
Perform lease processing and administration to ensure accuracy of property management software.
Oversee collections efforts at the property, in order to keep delinquencies under 2% of income.
Achieve the highest possible net operating income (NOI) through the implementation of effective cost control, revenue improvement efforts, and effective budget management.
Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.
Manage all customer sales interactions, both personally and through directing team members, in alignment with company standards.
Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.
Manage promotional material and property incentives, meeting marketing and concession budget.
Requirements
A Bachelor degree; or 1 years’ experience in the student/multi-family housing industry; or equivalent combination of education and experience.
Proficiency in Microsoft Outlook, Word, and Excel and Property Management software (Entrata).
Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws.
