Remote Customer Service Specialist

Hello Sunshine Travels is a growing travel business that helps individuals turn their passion for travel into income through tools, training, and support. The Client Services Associate will handle customer inquiries, provide customer support, assist with travel bookings and reservations, and coordinate with the finance team on payments, budgeting, and invoices.

Responsibilities:

• Handling customer inquiries and providing exceptional customer support
• Responding to emails and phone calls
• Resolving client issues
• Assisting with travel bookings and reservations
• Ensuring overall customer satisfaction
• Work closely with the finance team to process payments
• Provide budgeting assistance
• Manage invoices

Requirements:

• Client Services and Customer Service skills
• Customer Support and Communication skills
• Basic knowledge of Finance and related processes
• Proven ability to multitask and handle multiple client interactions simultaneously
• Strong problem-solving skills and a detail-oriented mindset
• Customer Service
• Client Services
• Communication
• Finance
• Multitasking
• Problem-solving
• Detail-oriented
• Travel industry knowledge
• Hospitality industry knowledge
• Email management
• Phone support
• Budgeting
• Invoice management
• Payment processing
• Experience in the travel or hospitality industry is beneficial