Entry Level - Customer Service | Remote

American Income Life Insurance Company is a well-established supplemental benefits organization serving families. The company is seeking entry-level customer service professionals to assist clients with product and coverage questions, explain benefits, review existing coverage, and maintain accurate client information in a remote environment.

Responsibilities:

• Assist clients with questions about products, services, and available coverage
• Explain benefit information clearly and professionally
• Help clients understand their options and determine appropriate next steps
• Stay up to date on evolving products, programs, and services
• Review existing coverage and identify more suitable or cost-effective options when available
• Maintain accurate client information and provide consistent follow-up

Requirements:

• Strong verbal and written communication skills
• Ability to build rapport and establish trust with clients
• Organized and capable of managing multiple priorities
• Positive, professional, and dependable
• Comfortable working independently while contributing to a team
• Strong candidates are confident communicators, work well under pressure, and bring a proactive, goal-oriented approach to their work
• Previous experience in customer service, sales, or a related field is an asset