Customer Service Manager - REMOTE

The Locklear Agency is an organization focused on helping families secure protection for their loved ones through technology and human connection. The Customer Service Manager will manage client interactions, follow up with warm leads, communicate with clients virtually, maintain relationships, and help families understand their protection options while meeting performance goals.

Responsibilities:

• Learn and master our systems to deliver a high-quality client experience
• Follow up with warm leads and prior client inquiries
• Meet with clients virtually through Zoom or phone
• Maintain clear and professional communication
• Collaborate with your team to ensure smooth, consistent client interactions
• Meet performance goals to earn growth opportunities
• Participate in weekly virtual training and development sessions
• Build and maintain client relationships with company-provided and self-generated leads
• Help families understand how their options can support long-term security and protection

Requirements:

• Strong verbal and virtual communication skills
• Comfortable using technology and modern digital tools
• Excellent time-management and organizational abilities
• Professional, dependable, and service-driven
• A people-first mindset and willingness to learn
• Active Life and Health Insurance License or willingness to obtain with support
• Three or more years of experience in sales, customer service, or a related field preferred