Remote Customer Service Representative

Afni, Inc. is hiring a Remote Customer Service Representative to assist customers with wireless accounts, primarily through inbound calls. The role involves troubleshooting concerns, processing orders, updating accounts and records, and delivering empathetic, efficient customer service.

Responsibilities:

• This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts
• You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency
• Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail

Requirements:

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally
• navigating multiple systems and maintaining a positive attitude under pressure
• quick-thinking problem solver
• self-motivated with a strong work ethic and effective time management in a home office setting
• Minimum 1 year in a customer service or sales role
• a minimum of 6 months in a call center virtual setting
• Must be at least 18 years old
• have a GED or High School Diploma
• be legally permitted to work in the United States
• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
• Ability to be on webcam during working hours