Sr. Manager, Domain Design

HUB International is hiring a Sr. Manager, Domain Design to establish a business model assessment capability within its Technology Strategy Planning team. The role assesses operational processes and technology across business domains, translating findings into investment theses, future-state roadmaps, and actionable technology investment priorities.

Responsibilities:

• Through continual interaction with the business, identify and understand business and operations models and how they should contribute to achieving strategic goals
• Evaluate business capabilities in terms of maturity, effectiveness, and scalability compared to industry best practice and relevance to achieving strategic goals
• Document business processes using Visio or similar tools to identify capability deficiencies or opportunity areas that may benefit from technology investment
• Develop comprehensive understanding of technology system landscape which supports business operations; maintain application inventories
• With support from Domain Architect, assess HUB software tools for how well they support/enable business capabilities
• Produce capability heat maps and similar deliverables that will help guide technology investment priorities and serve as input to investment theses
• With support from Domain Architect, build knowledge of competitive landscape, trends, and emerging technologies in financial services, identifying opportunities for innovation and optimization
• Collaborate closely with architects and technical teams to build technology investment plans that enable business agility and adaptability
• Contribute to, and lead, investment thesis development based on understanding of business strategy, capability needs, and technology / architecture
• Articulate connections between leadership vision, capabilities, and project implementation
• Establish and continually cultivate strategic relationships with both IT colleagues as well as well as peers and executives within the lines of business
• Work closely with operations, business development, and marketing teams to anticipate changing business needs
• Organize business model and operational process learnings into presentations and share with senior leadership
• Facilitate recurring discussions with stakeholders, reconciling competing visions into consensus
• Recruit, hire, and develop talent in support of peers and potentially to build team

Requirements:

• Extensive experience with business capability analysis, and business and operational model development
• 5+ Years of business process and workflow analysis experience
• 5+ Years in enterprise/business architecture roles
• Knowledgeable in business process analysis, methodologies, and frameworks
• Business transformation experience on enterprise scale
• Demonstrated strategic business acumen, including deep understanding of business strategy, desired outcomes, and core capabilities
• People leadership and management experience
• Bachelor's degree required
• Executive presence and excellent communication skills
• Able to zoom in and out; see big picture, connect dots; can also dive deep on details
• Collaborative mindset and ability to build trust
• Forward-thinking and proactive problem-solving
• MBA or Master's in IT or related field a plus
• Retirement and/or private wealth management industry experience
• Industry-specific systems knowledge (Orion, Dispatch, RPAG, Dynamics, etc.)
• Enterprise or Business Architecture
• Project Management Experience
• Technology implementation support/advisory experience
• Big 4 or strategic consulting experience
• M&A integration and organizational change management experience
• Product management experience