Technical Project Manager

Bluesight is a healthcare information technology company that develops solutions for health systems, hospital pharmacies, and pharmaceutical manufacturers. The Technical Project Manager will lead complex technical implementation and integration projects, manage customer relationships and stakeholder communications, and coordinate technical resources through go-live. The role also involves data validation and analysis, technical documentation, issue escalation, and cross-functional process improvement.

Responsibilities:

• Serve as the primary point of contact for customers, forming trusted relationships with clinicians, IT stakeholders, and executive sponsors
• Own and manage complex, technical implementation and integration projects from kickoff through go-live, coordinating internal technical resources and external customer technical teams
• Consult with customer technical teams on how to properly extract, transform, and load data (EMR, ADC, and other source systems) into the Bluesight platform
• Validate, reconcile, and analyze data from disparate systems using command-line tools and scripts to ensure data integrity
• Act as an escalation point for issues that go beyond basic support, requiring longer-term coordination of technical resources across teams
• Set clear, realistic expectations with clients, manage timelines and risk, and ensure consistent follow-through
• Provide regular updates to management and executive stakeholders on project status, milestones, and results
• Produce technical procedures, integration documentation, and best-practice guides for new and existing applications
• Collaborate cross-functionally with Implementation, Product, and Engineering to improve processes, enhance data pipelines, and inform the product roadmap with customer feedback

Requirements:

• Bachelor's degree or equivalent work experience
• 4+ years of professional experience in a client-facing role, including direct customer support or project management
• 2-4+ years of project management experience managing technical projects
• Experience with relational or non-relational databases (e.g., MySQL, MS-SQL, Oracle, MongoDB)
• Ability to build trusting, communicative, and results-oriented relationships with customer stakeholders
• Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences
• Advanced Excel skills for large data sets, including pivot tables
• Ability to adapt to change, think quickly, work independently, and manage multiple competing priorities and deadlines
• High attention to detail and strong problem-solving/troubleshooting skills
• Willingness to travel up to 10%
• This position is open to applicants in the continental United States
• Experience in the healthcare industry, especially with hospital EHR systems (e.g., Epic, Cerner/Oracle Health, MEDITECH) or ADC systems (e.g., Omnicell, Pyxis)
• Experience with AWS services (e.g., AWS Glue, Step Functions, Lambda) or other cloud data infrastructure
• Experience coding in Python, Ruby, or another scripting language
• Experience working with PHI and familiarity with HIPAA requirements
• Prior experience on an Operations or Implementation team, especially deploying SaaS products in client environments
• Track record managing relationships with large, complex, or strategically important customer accounts