Technical Project Manager II

Akamai Technologies’ Professional Services team provides managed services and proactive and reactive support for customers using Akamai’s security, media, and performance solutions. The Technical Project Manager II advises customers from pre-sales through integration and performance, manages customer engagements, and builds technical solutions while coordinating teams and improving service delivery.

Responsibilities:

• Advocating best practices for the customer and internal teams during product implementation, and providing customer feedback to the Product team
• Being the central point of contact for customers and leading the integrated account team delivering customer success
• Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
• Communicating with internal, external customers and partners to share information and deliverables

Requirements:

• 5 years of relevant experience and a Bachelor's degree in Computer Science, or related field or its equivalent
• Demonstrate experience in a customer-facing role within the information technology industry
• Show some experience of managing and delivering technical customer projects successfully
• Show understanding of network, web performance, and application/network security technologies/architectures as well as project management methodologies
• Demonstrate experience in managing multiple priorities
• Demonstrate communication skills and an ability to build trusting relationships with customers across various levels