Senior Project Manager

NWN is hiring a Senior Project Manager to manage and implement IT-based business solutions that meet customer requirements and are delivered on time, within scope, and to quality standards. The role oversees complex project portfolios, including public safety technology and Motorola VESTA implementations, while coordinating teams, budgets, schedules, risks, and customer communication.

Responsibilities:

• The Senior Project Manager is responsible for the managing and implementing of NWN IT based business solutions with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements
• Manage a project portfolio including large-scale and/or complex projects while maintaining 80% billable utilization
• Manage public safety technology projects, including Motorola VESTA implementations, coordinating application, infrastructure, and third-party dependencies
• Responsible for driving project and portfolio success: Maintaining high customer satisfaction while keeping projects on schedule and within budget
• Direct and coordinate all activities of project personnel and shared corporate resources and partner/3rd party resources to ensure projects progress on schedule and within budget
• Forecast revenue regularly & accurately across all projects within portfolio and mitigate any risks to those commitments throughout the project life cycle
• NWN's Project Management delivery methodology including but not limited to:
• Planning and Scheduling: Defining project scope, objectives, and deliverables. Creating detailed project plans, including timelines, milestones, and resource allocation
• Budget Management: Monitoring project budgets, controlling costs, and ensuring the project stays within financial constraints. Lastly, ensuring proper change control when scope or controls merits additional cost coverage
• Team Leadership: Leading project teams, assigning tasks, managing resources, and fostering collaboration among team members
• Risk Management: Identifying potential project risks, developing mitigation strategies, and handling issues as they arise
• Communication: Acting as the main point of contact between stakeholders, ensuring clear and effective communication, and providing regular project updates
• Quality Control: Ensuring that project deliverables meet quality standards and requirements
• Stakeholder Management: Engaging with stakeholders to understand their needs, managing their expectations, and ensuring their satisfaction
• Monitoring and Reporting: Tracking project progress, using project management tools to monitor performance, and preparing status reports
• Documentation: Maintaining comprehensive project documentation, including plans, reports, and records which are accessible to the organization
• Change Management: Handling changes to the project scope, timeline, or budget and ensuring that changes are communicated and managed effectively
• Understand and articulate all NWN service offerings and capabilities
• Represent NWN with contractors, suppliers, customers, departments, and other parties as required
• Leading project teams to deliver against scoped deliverables that may include other Project Managers and sub-projects
• Ability to provide mentoring and/or coaching of Project Managers and Project Coordinators
• Other responsibilities as assigned

Requirements:

• Bachelor's Degree or equivalent work experience
• Business Analyst type experience candidate with the ability to collect and develop business and technical requirements
• 8+ years of experience with IT project management experience
• Public safety project management experience required, including projects supporting Public Safety Answering Points (PSAPs), 911 emergency communications centers, or police departments
• Experience managing Motorola VESTA implementation projects required, with a working understanding of the platform's functionality and its role in critical 911 operations
• 8+ years of experience developing project plans including a project plan that includes the charter, scope, project management approach, management plans, statement of work, cost estimates, schedule
• 8+ years of experience working with cross-functional teams and staff of all levels
• Advanced level experience managing project financials including forecasting, 3rd party cost controls, and budget baseline
• Knowledge of project management best practices (PMBOK traditionally)
• Advanced level experience (reorganizing large or complex projects into master and subprojects, optimizing resource assignments across projects, tracking schedules for completeness and budget on complex, connecting project managers, teams and data across the organization) with management tool, such as MS Project or Excel
• Demonstrated ability to manage multiple competing priorities
• Excellent problem solving and negotiation skills
• Exceptional client facing communications and presentation skills
• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness
• PMP Certification preferred
• Working knowledge of ServiceNow Project Management Module (highly desirable)