Senior Internal Business Systems Analyst

Highmark Inc. is a health insurance and healthcare organization. The Senior Internal Business Systems Analyst supports stakeholders and specific system applications by analyzing business needs, resolving issues, and driving enhancements. The role leads requirements, testing, compliance, reporting, project participation, and solution development while mentoring junior resources.

Responsibilities:

• Take a lead role with customers, Application Developers, and other team members to capture capability needs and drive quality business solutions on complex issues. Create and maintain deliverables such as business vision, requirements, personalization to different clients, and user interface design
• Participate in the full project life cycle by actively taking a lead role on project teams, based upon experience and need
• Provide required business and/or subject matter expertise for both project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems
• Ensure compliance for required standards (e.g. SOC 2) and all necessary approvals have been obtained throughout the project lifecycle
• Interface with the business areas, technical staff, and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions)
• Take lead role in supporting various aspects of requirements testing (e.g. testing plan, testing scenarios, testing schedule, testing outcomes, user task analysis, documentation, defect management, results analysis) to ensure minimal production defects are realized
• Run system reports and/or create more complex ad-hoc reports, pulling data from various sources. Conduct more complex analysis of the reports to ensure system performance and/or results
• Communicate in an exemplary manner with team members, partners and management, including reporting project status, enabling solutions, and providing accurate and concise documentation
• Provide thought leadership and strategic direction in Product and Technology Solutions
• Other duties as assigned

Requirements:

• High school diploma/GED
• 5 - 7 years in a relevant operational area (e.g. customer service, claims, enrollment and billing, etc.) to include 3 - 5 years of technical application experience
• Leadership
• Process Improvement
• Analytical Skills
• Problem-Solving
• Communication Skills
• Presentation Delivery
• Customer Service
• Strategic Thinking
• 0% - 25%
• If the person lives within 50 miles of a Highmark office, they will be hybrid, but we are also willing to consider candidates that live outside the 50 mile radius and would be remote
• Physical work site required

Yes

• Bachelor's degree in Information Systems or Business Administration/Management
• 3 - 5 years in the Health Insurance Industry
• 3 - 5 years the Healthcare Industry
• 3 - 5 years in Lean/Six Sigma
• Proficiency with SAS
• (Lean) Six Sigma
• Project Management Professional (PMP)