Change Integration Business Analyst - 256853

Medix Technology is seeking a Change Integration Business Analyst to bridge clinic and contact center operations with Epic IT. The role will gather requirements, map workflows, translate operational needs into Epic Cadence technical requirements, and support testing and implementation. It will also coordinate change management, training, go-live readiness, and post-implementation adoption of scheduling workflow changes.

Responsibilities:

• Meet with clinic and contact center operations teams to understand business needs, scheduling workflows, pain points, and desired future-state processes
• Facilitate requirements-gathering sessions with operational stakeholders and translate discussions into clear, actionable requirements
• Document current-state and future-state workflows using tools such as Microsoft Visio and other non-Epic process-mapping tools
• Identify workflow dependencies, gaps, risks, and opportunities for process improvement
• Develop detailed workflow documentation that can be used by Epic IT and operational teams
• Serve as the operational liaison between clinic/contact center stakeholders and the Epic IT build team
• Translate operational requirements into clear functional and technical requirements that Epic analysts can execute
• Collaborate with Epic Cadence analysts to validate proposed workflows, identify system limitations, and determine appropriate configuration approaches
• Demonstrate working knowledge of Epic Cadence functionality, including:
• Decision Trees and the technical components that support them
• Waitlist / Fast Pass functionality
• Best-practice appointment template design and building concepts
• Online Scheduling and its interaction with Decision Trees
• Review proposed Epic workflows and configurations from an operational perspective to ensure they meet business and patient-access needs
• Support testing, validation, issue identification, and resolution throughout the implementation lifecycle
• Lead or coordinate change management activities associated with scheduling and workflow enhancements
• Partner with clinic and contact center leadership to assess the operational impact of upcoming changes
• Develop and communicate workflow changes to affected stakeholders
• Ensure contact center schedulers, clinic staff, and other end users understand new or modified processes
• Develop or coordinate training materials, job aids, workflow documentation, and other resources as needed
• Support go-live readiness and provide post-implementation support to help teams successfully adopt new workflows

Requirements:

• Strong operational knowledge of Epic Cadence
• Direct hands-on operational experience with Epic Cadence
• Ability to effectively communicate with Epic Cadence analysts using appropriate functional and technical terminology
• Experience in requirements gathering and workflow mapping
• Ability to facilitate requirements-gathering sessions with operational stakeholders
• Experience documenting current-state and future-state workflows using tools such as Microsoft Visio
• Ability to identify workflow dependencies, gaps, risks, and opportunities for process improvement
• Experience developing detailed workflow documentation for Epic IT and operational teams
• Ability to serve as the operational liaison between clinic/contact center stakeholders and the Epic IT build team
• Ability to translate operational requirements into clear functional and technical requirements
• Collaboration skills with Epic Cadence analysts to validate proposed workflows
• Demonstrated working knowledge of Epic Cadence functionality, including Decision Trees, Waitlist/Fast Pass functionality, best-practice appointment template design, and Online Scheduling
• Ability to review proposed Epic workflows and configurations from an operational perspective
• Experience supporting testing, validation, issue identification, and resolution throughout the implementation lifecycle
• Experience leading or coordinating change management activities associated with scheduling and workflow enhancements
• Ability to assess the operational impact of upcoming changes
• Experience developing and communicating workflow changes to affected stakeholders
• Ability to ensure understanding of new or modified processes among contact center schedulers, clinic staff, and other end users
• Experience developing or coordinating training materials, job aids, workflow documentation, and other resources
• Ability to support go-live readiness and provide post-implementation support