Sr. IT Business Analyst

Church & Dwight Co., Inc. is seeking a Sr. IT Business Analyst to join their Global Supply Chain Technology team. This role is responsible for partnering with business stakeholders to translate complex supply chain needs into scalable technology solutions, while leading requirements gathering and supporting the integration of AI capabilities into supply chain processes.

Responsibilities:

• Drive execution of the integrated global Supply Chain technology roadmap
• Lead business needs analysis sessions and define solution requirements, user stories, user personas, and acceptance criteria through interviews, workshops, and stakeholder collaboration
• Partner with stakeholders across multiple business functions to align local and global business requirements into cohesive technology solutions
• Analyze and model current business processes, workflows, user flows, and data structures to identify opportunities for process improvements and operational efficiencies
• Participate in the evaluation and selection of technology solutions to ensure alignment with business and technical requirements
• Support data engineers and solution architects by identifying opportunities to leverage AI capabilities that enable scalable, value-driven solutions
• Participate in test planning, use case development, and solution validation activities to ensure technology solutions meet business requirements and maintain system integrity
• Provide advanced functional and technical support, including issue triage, user training, demonstrations, and support activities to drive adoption and business self-sufficiency
• Collaborate with global business users and IT teams to design, develop, test, and deploy system enhancements, upgrades, and fixes while supporting SAP clean core principles
• Review and support business-developed documentation including user guides, training materials, and process documentation
• Mentor junior analysts and contribute to continuous improvement of business analysis standards, methodologies, and best practices

Requirements:

• Bachelor's degree required
• 8+ years of experience in business-facing solution delivery or supply chain technology roles
• 5+ years of experience supporting the design, delivery, and maintenance of Supply Chain technology solutions
• Familiarity with SAP S/4HANA modules and the ability to leverage the system to support daily business operations
• Experience with solution delivery methodologies including Agile, DevOps, and Waterfall
• Strong experience in business process analysis, process design, and capability mapping
• Experience identifying, evaluating, and delivering AI-enabled business solutions
• Demonstrated ability to collaborate across business and technical teams in a global environment
• Strong communication, stakeholder management, and analytical problem-solving skills
• Experience working within global supply chain organizations
• Knowledge of purchasing, inventory management, and fulfillment processes
• Experience mentoring analysts or leading cross-functional project initiatives