Peak SupportRemote
Customer Service Associate (Project Management Experience)
United States of America
Full Time
9 hours ago
Visa Sponsor
Key skills
Microsoft ExcelPatienceProject ManagementCommunication
About this role
Peak Support is a company dedicated to providing exceptional service to clients and a positive work environment for team members. They are seeking Customer Service Associates who are passionate about delivering outstanding customer service and have project management experience, preferably in a BPO setting.
Responsibilities:
- Deliver exceptional customer service and support to clients
- Manage inquiries via email, chat, phone, and other platforms
- Adapt to fast-paced environments and shifting schedules
- Complete all required initial training and work independently with minimal supervision
Requirements:
- Proven experience in customer service with direct client-facing and project management, preferably in a BPO setting
- Strong oral and written communication skills
- Versatility in managing inquiries via email, chat, phone, and other platforms
- Adaptability and ability to thrive in fast-paced environments
- Flexibility to work in voice, non-voice, or blended programs
- Proficiency in Microsoft Office applications, with at least average skills in MS Excel
- High attention to detail and strong organizational skills
- Analytical thinking and problem-solving abilities, with some technical aptitude
- Ability to work independently and reliably with minimal supervision
- Commitment to completing all required initial training
- Willingness to work on shifting schedules, including weekends and holidays
- Experience: 1–2 years of customer service experience is required
- Exceptional attention to detail and accuracy
- Ability to perform repetitive tasks while maintaining focus and consistency
- Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset
- Adaptability to evolving procedures and processes
- Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively
- Empathy and patience in handling customer inquiries and concerns
- Project Management Experience is preferred