About this role
Role Overview
- Provide outstanding customer service through chat and emails in both English proficiency, both written and spoken, along with Finnish or Norwegian.
- Respond professionally to a range of live chat and email queries from our players.
- Be responsible for KYC duties and Document Processing.
- Listen, probe, and investigate inquiries to determine the underlying needs of the customer.
- Communicate in a prompt, thoughtful, warm, and empathetic manner.
- Provide first-time resolution where possible.
- Remain vigilant of any suspicious activity and escalate accordingly.
- Look to cross-sell and promote all opportunities.
- Identify RG concerns within live communications and provide the necessary support.
- Put the player first at all times!
Requirements
- Experience in Customer Service live chat
- Strong English proficiency, both written and spoken, along with Finnish or Norwegian
- Willingness to work night shifts. The training is conducted during daytime shifts; night shifts become available after training.
Benefits
- 24/7 gym access, sauna & ice bath
- Health insurance
- Commute allowance 100 EUR added to salary monthly to cover the cost of commuting to the office
- Socially responsible environment by dedicating time off to volunteer