Customer Service Executive

Role Overview

• Welcome new customers and tackle complex queries.
• Explain Digital Account journeys clearly and support self-service transactions.
• Spot and help stop repeat problems.
• Handle complaints with empathy and professionalism.
• Maintain risk management standards and keep pensions knowledge fresh.
• Collaborate with teammates valuing collaboration over ego.

Requirements

• Customer service experience (contact centre is a bonus, not a dealbreaker).
• Genuinely enjoy helping people.
• Ability to build rapport.
• Care about quality, accuracy, and doing the right thing.
• Ability to learn and improve continuously.

Benefits

• Pension scheme of 18%, with 13% employer contributions and 5% employee contributions.
• Share Save and Share Incentive Plan.
• Access to financial wellbeing and support services.
• 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days.
• Time Off When You Need It policy for personal commitments.
• Inspiring Families policy covering maternity, adoption, surrogacy, and paternity leave.
• Health & Protection cover including Private Healthcare, Critical Illness cover, and Life Assurance with family options.