Automation Project Manager

TurnPoint Services is a company seeking an Automation Project Manager who is highly organized and execution-focused. The role involves leading automation, technology, process improvement, and digital transformation initiatives while managing multiple projects and priorities in a fast-paced environment.

Responsibilities:

• Proven project management and cross-functional leadership experience
• Experience managing multiple projects and priorities simultaneously in a fast-paced environment
• Strong understanding of Agile, Scrum, Waterfall, or hybrid project delivery methodologies
• Experience facilitating project planning sessions, stakeholder meetings, status reviews, and cross-functional collaboration
• Demonstrated experience managing project timelines, milestones, risks, dependencies, action items, and deliverables
• Exceptional communication and stakeholder management skills
• Strong emotional intelligence and ability to influence across all levels of the organization
• Ability to influence, drive accountability, and achieve results without direct authority
• Excellent written, verbal, presentation, and executive communication skills
• Strong organizational skills, attention to detail, and problem-solving abilities
• Experience with ServiceTitan, FieldEdge, or similar field service management platforms
• Understanding of field service operations, dispatching, technician workflows, customer experience, and operational processes within service-based organizations
• Ability to travel up to 20% throughout the United States
• Experience supporting Robotic Process Automation (RPA), AI, workflow automation, or digital transformation initiatives
• Experience working within a PMO, EPMO, Center of Excellence (COE), or Center of Automation (COA)
• Experience partnering with vendor-supported, outsourced, or third-party delivery teams
• Experience in Home Services, Field Services, HVAC, Plumbing, Electrical, Mechanical Services, Construction Services, or other technician-driven organizations strongly preferred
• Experience supporting multi-location operations and geographically dispersed teams
• Experience working within a private equity-backed organization is a plus

Requirements:

• Proven project management and cross-functional leadership experience
• 4+ years of experience as a Project Manager, Scrum Master, Program Coordinator, PMO professional, or similar role
• Proven success leading automation, technology, process improvement, digital transformation, or business transformation initiatives
• Experience managing multiple projects and priorities simultaneously in a fast-paced environment
• Strong understanding of Agile, Scrum, Waterfall, or hybrid project delivery methodologies
• Experience facilitating project planning sessions, stakeholder meetings, status reviews, and cross-functional collaboration
• Demonstrated experience managing project timelines, milestones, risks, dependencies, action items, and deliverables
• Exceptional communication and stakeholder management skills
• Strong emotional intelligence and ability to influence across all levels of the organization
• Ability to influence, drive accountability, and achieve results without direct authority
• Excellent written, verbal, presentation, and executive communication skills
• Strong organizational skills, attention to detail, and problem-solving abilities
• Experience with ServiceTitan, FieldEdge, or similar field service management platforms
• Understanding of field service operations, dispatching, technician workflows, customer experience, and operational processes within service-based organizations
• Ability to travel up to 20% throughout the United States
• Must be legally authorized to work in the United States without current or future sponsorship
• ServiceTitan
• FieldEdge
• Smartsheet
• Jira
• Azure DevOps (ADO)
• Monday.com
• Asana
• Microsoft Project
• Similar project management, workflow, or work management platforms
• Project Management Professional (PMP)
• Certified Scrum Master (CSM)
• Professional Scrum Master (PSM)
• PMI Agile Certified Practitioner (PMI-ACP)
• Other relevant project management or Agile certifications
• Experience supporting Robotic Process Automation (RPA), AI, workflow automation, or digital transformation initiatives
• Experience working within a PMO, EPMO, Center of Excellence (COE), or Center of Automation (COA)
• Experience partnering with vendor-supported, outsourced, or third-party delivery teams
• Experience in Home Services, Field Services, HVAC, Plumbing, Electrical, Mechanical Services, Construction Services, or other technician-driven organizations strongly preferred
• Experience supporting multi-location operations and geographically dispersed teams
• Experience working within a private equity-backed organization is a plus
• Bachelor's degree or equivalent combination of education and professional experience