Project Manager, Continuous Improvement Consultant

Liberty Mutual Insurance is a major player in the insurance industry, focusing on providing insurance solutions through independent agencies. They are seeking a Project Manager II to join their Agency Strategy & Alignment team, responsible for driving continuous improvement and operational transformation across their agencies.

Responsibilities:

• Leads larger-sized, medium-to-high complexity projects (e.g., strategically important, technical in nature, large budget, 12-month timeframe)
• Owns or contributes to defining the business case and gaining buy-in with input from stakeholders
• Ability to handle competing priorities independently, and to assist in meeting overall project timelines and stakeholder needs
• Identifies and provides visibility into trade-offs between options, while identifying recommended approach
• Identification of processes ripe for improvement, automation, or redistribution
• Facilitates and participates in problem-solving to eliminate manual, repetitive tasks that consume valuable time
• Analyze workflows to identify and eliminate / mitigate single points of failure
• Prepare materials and business cases to provide recommendations to leadership
• Direct stakeholders towards consensus points and gain buy-in of recommendations
• Own and manage complex stakeholder relationships and resolve any challenges
• Provide updates to manager and collaborate with manager regarding complex situations

Requirements:

• Strong analytical and research skills; demonstrated ability to diagnose process inefficiencies
• Process improvement experience, e.g., Lean Six Sigma, Shingo, or equivalent methodologies / significant employment experience in a process improvement role
• Proven ability to manage complex, function-wide projects independently
• Collaborative mindset, and ability to work across teams and gain stakeholder buy-in
• Strong problem-solving orientation and understanding of fundamental business, financial and operational drivers
• Strong written and verbal communication skills, with the ability to develop clear status updates and basic presentations for varied audiences
• Highly organized, detail-oriented, and effective at driving work forward in a fast-paced environment
• Ability to define and build a business case in partnership with stakeholders and team members
• Experience in insurance operations or agency environments
• Familiarity with automation tools and workflow optimization
• Track record of delivering measurable efficiency gains
• Strong knowledge of project management principles and concepts
• Strong ability to manage all aspects of the project management life cycle
• Proficient with project management tools
• Project management certification strongly preferred
• Displays strong communication, organizational, analytical, critical thinking, and team building skills
• Advanced presentation, influencing, and relationship management skills
• Strong business operations knowledge to include understanding the function's value chain and market conditions strongly preferred
• Competencies typically acquired through a Bachelor's degree or equivalent experience. Advanced degree preferred
• Minimum of 8 years of relevant experience to include project management work