SMB Account Manager

Cognism is the leading provider of European B2B data and sales intelligence, helping businesses connect with qualified decision-makers. As an SMB Account Manager, you will manage a portfolio of customers throughout the customer lifecycle, focusing on onboarding, retention, renewal, and expansion while driving measurable outcomes and customer satisfaction.

Responsibilities:

• Own Customer Relationships - Manage a portfolio of SMB customers across onboarding, retention, renewal, and expansion
• Lead Commercial Onboarding - Align stakeholders on goals, success metrics, and early value to ensure strong adoption and fast time-to-value
• Drive Adoption & Value - Run structured, outcome-led customer conversations that demonstrate ongoing impact and ROI
• Manage Renewals Proactively - Own renewals end-to-end, identifying and mitigating risk early and positioning renewal as a non-event
• Identify Expansion Opportunities - Spot and execute growth opportunities based on demonstrated value and clear business outcomes
• Lead Commercial Negotiations - Own pricing, contracting, and negotiations
• Deliver Demos & Value Storytelling - Tailor product demonstrations and messaging to customer use cases and business priorities
• Maintain Forecast Accuracy - Keep Salesforce forecasts, pipelines, and account data accurate and up to date
• Collaborate Cross-Functionally - Work closely with Sales, Customer Success, and Enablement to deliver consistent, high-quality outcomes