Account Manager (USA) (Influencer Marketing)

Pepper is a multi-award-winning social agency specializing in communication-led strategies, particularly in influencer marketing. They are seeking an Account Manager to manage and grow their US client base, overseeing influencer marketing campaigns and building strong client relationships.

Responsibilities:

• Managing influencer marketing campaigns from planning through to execution, optimisation, and reporting
• Overseeing campaign timelines, deliverables, documents, budgets, and client updates with accuracy and care
• Preparing, maintaining, and updating internal and client-facing media plans, proposals, trackers, briefs, and reports across Google Drive, Docs, Sheets, and Slides
• Creating and managing campaign documents including proposals, contracts, briefs, schedules, and reporting materials
• Ensuring campaigns are delivered on time, on budget, and in line with client objectives
• Continuously evaluating campaign performance and proactively recommending improvements
• Compiling, maintaining, and analysing accurate, transparent, and insightful campaign reports
• Understanding what ROI looks like across different client objectives and communicating campaign performance clearly
• Meeting internal and client targets in a proactive, positive, and solutions-focused way
• Acting as a key day-to-day contact for US-based clients, providing regular updates, managing expectations, and resolving issues proactively
• Building strong, trusted client relationships that support retention, growth, and long-term partnership
• Supporting the development of Pepper’s presence and reputation in the US market
• Identifying opportunities to strengthen existing US client relationships and support new business growth
• Bringing knowledge of US audiences, platforms, creator culture, and market trends into campaign planning
• Supporting pitches, proposals, and post-campaign reporting sessions for US clients
• Helping clients feel organised, supported, and confident in Pepper’s delivery
• Identifying suitable influencers and creators for campaigns across a range of sectors, audiences, and platforms
• Building strong creator shortlists and recommendations based on audience relevance, content quality, brand fit, and campaign objectives
• Managing creator communication, outreach, onboarding, briefing, and campaign delivery where needed
• Developing and maintaining excellent knowledge of influencers, creator communities, social trends, and emerging verticals, particularly across the US market
• Building rapport with creators, clients, and partners in both formal and informal settings
• Ensuring creators are treated with respect, clarity, and professionalism throughout the campaign process
• Leading day-to-day client communication with professionalism, warmth, and confidence
• Attending client meetings and helping to build and maintain strong client relationships
• Contributing confidently to client calls, pitches, presentations, and campaign discussions
• Presenting ideas, campaign updates, creator recommendations, and reporting insights clearly
• Supporting post-campaign analysis and reporting sessions with clients
• Communicating clearly and proactively with clients, suppliers, creators, and internal teams
• Bringing a client-focused mindset to your work, ensuring campaign delivery feels thoughtful, organised, and well managed
• Contributing to creative and strategic ideas sessions
• Bringing knowledge of social platforms, creator culture, audience behaviour, and US market trends into campaign planning
• Keeping up to date with platform changes, algorithm updates, formats, trends, and best practice across Instagram, TikTok, YouTube, Snapchat, X, Twitch, Facebook, Pinterest, and emerging platforms
• Helping identify gaps, risks, or opportunities within campaign plans and contributing thoughtful solutions
• Challenging the status quo of how Pepper runs campaigns and identifying opportunities to improve our processes and service offering
• Supporting the creation of proposal slides, pitch materials, and campaign presentations
• Working independently, with support and oversight from senior team members where needed
• Collaborating closely with colleagues across Account Management, Creative, Strategy, Paid Media, Organic Social, Production, and Research
• Supporting junior and intermediate team members by sharing knowledge, tools, feedback, and guidance
• Acting as a responsible and supportive peer within the Account Management team
• Taking ownership of your own learning and development, working towards agreed goals and milestones
• Contributing to a collaborative, proactive, and human-first team culture across time zones

Requirements:

• At least 2 - 3 years' experience in influencer marketing, social media, digital marketing, creator partnerships, or a closely related area
• Previous experience managing client accounts or delivering campaigns, ideally in an agency environment
• A solid understanding of major social platforms and how their algorithms, formats, and communities work
• Strong understanding of influencer marketing, creator partnerships, and campaign delivery
• Excellent client-facing communication skills, both written and verbal
• A proven record of supporting or running successful campaigns
• Strong working knowledge of Google Drive, Docs, Sheets, and Slides
• Strong organisational skills and attention to detail, with the ability to manage multiple tasks and meet deadlines
• Proactive problem-solving skills and the ability to adapt in a fast-paced environment
• Must be based on the US East Coast and able to work hours compatible with the US East Coast working day
• Highly organised, with excellent attention to detail
• Confident managing influencer marketing campaigns from planning through to delivery and reporting
• Comfortable managing multiple moving parts, deadlines, and stakeholders
• Confident communicating with clients, creators, suppliers, and colleagues
• Experienced in building strong client relationships and maintaining high levels of service
• Proactive, adaptable, and solutions-focused
• Commercially minded, with an interest in helping grow client relationships
• Interested in influencer culture, social trends, digital marketing, and social platforms
• Knowledgeable about US social media, creator, and consumer trends
• Able to work efficiently and independently in a fully remote environment
• Comfortable contributing ideas and opinions in meetings, pitches, and presentations
• Keen to take ownership of your work and continue developing professionally
• Supportive of colleagues and willing to share knowledge with the wider team