Quantum MetricRemote
Customer Success Engineer- East/Central
United States of America
Full Time
1 week ago
No H1B
Key skills
JavaScriptHTMLCSSReactAngularVueDigital AnalyticsAdobe AnalyticsAdobe TargetGoogle AnalyticsOptimizelyTealeafBrowser Developer ToolsWeb TechnologiesFront-end DevelopmentUX/UI Best PracticesPerformance OptimizationProject ManagementAnalyticsCommunicationTime ManagementPresentation SkillsCustomer SuccessSales
About this role
Quantum Metric is a leader in digital analytics, helping organizations optimize their digital journeys. The Customer Success Engineer will support clients by managing their implementation and onboarding processes, ensuring they achieve their goals through innovative solutions.
Responsibilities:
- Adapt quickly to changing priorities and capable of operating in an ever-changing work environment
- Architect: Equip stakeholders with the capabilities to execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements
- Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms
Requirements:
- Past experience developing, implementing, or managing digital solutions
- Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI
- Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
- Must exhibit proficiency in JavaScript development
- Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
- Expert knowledge of browser developer tools to test scripts & diagnose issues
- Familiarity with the page load lifecycle & techniques for performance optimization
- Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
- Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
- Excellent verbal and written communication skills with exemplary presentation skills
- Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
- Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred