Customer Success Technical Leader (Technical Account Manager : Splunk Core Platform)

Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era. As a Customer Success Technical Leader (Technical Account Manager: Splunk Core Platform), you will provide strategic technical mentorship to customers, helping them optimize their Splunk environment and representing their needs to influence product development.

Responsibilities:

• Provide high-quality guidance on use-case development, configuration, and optimization, focusing on Splunk Enterprise (Core)
• Tackle complex technical challenges, proactively identifying and resolving issues before they impact the customer
• Work cross-functionally with Customer Success Executives, Sales Engineers, Technical Success Engineers and the broader Splunk ecosystem to ensure a unified customer experience
• Contribute to the creation of standard processes and procedures to drive service excellence and automate key functions
• Represent customer needs internally, ensuring their feedback directly informs our product innovation

Requirements:

• Several years of experience administering and using Splunk
• Experience with Splunk implementation
• Significant experience in technical consulting or big data analytics
• Splunk Architect Certification
• Splunk Cloud experience and Cloud Fundamentals Consultant Accreditation
• Experience with cloud migration projects
• Strong SPL (Search Processing Language) skills
• Ability to act as a trusted advisor and product specialist for assigned customers
• Experience managing strategic accounts requiring strong partnership, negotiation, and conflict resolution
• Willingness to collaborate and actively listen to both technical and non-technical stakeholders (from IT admins to executives)
• Solid Knowledge of scripting languages (e.g., Bash) and application development (Java, Python, .NET)
• Splunk Core Consultant Certification