Customer Success Representative

Role Overview

• Identify and train internal champions at each dealership — the people who will carry adoption forward long after your visit.
• Run onboarding and training sessions designed to create self-sufficiency, not dependency. Leave them with the confidence to train their own team.
• Understand the dealership as a business (their metrics, pressures, goals) AND the day-to-day experience of the farmers and operators they serve — and connect both to the value of our platform.
• Track adoption and engagement at the dealership level; identify where things are stalling and help remove the blockers without becoming the bottleneck yourself.
• Build relationships deep enough that your contacts proactively share what's working, what isn't, and what their team needs next — without you having to ask.
• Earn trust and drive change without a mandate. You're not there to tell anyone what to do — you're there to make the better way feel obvious.
• Build training resources — guides, playbooks, short videos — that a dealership team can use on their own, without you in the room.
• Create materials that speak to different roles inside a dealership: service techs, parts advisors, service writers, managers. What motivates each of them is different — and your materials should reflect that.
• Capture dealer wins, customer stories, and real-world use cases that help other dealerships see what's possible and get there faster.
• Be the voice of the customer back to the Product team. You're in the field — you'll hear things nobody else does.
• Document patterns: recurring friction points, unmet needs, what's resonating and what isn't. Bring it back in a form that's useful, not just a running list of complaints.
• Help translate product updates into plain-language communications that actually land with dealer teams — release notes that a service writer would actually read.

Requirements

• B2B2C experience — you've worked in or alongside businesses that serve their own end customers, and you understand what it takes to drive value at both layers of the relationship.
• Background in customer success, account management, or enablement — ideally in ag, with equipment dealerships, or in a SaaS/technology environment.
• Real familiarity with how equipment dealerships operate — service departments, parts counters, the way decisions actually get made on the floor.
• Proven ability to influence without authority. You've gotten people to change how they work without being their manager — and it stuck.
• A train-the-trainer mindset. You measure success by how well people perform without you, not by how often they call you.
• Experience building scalable enablement tools — not just solving one-off problems for one customer at a time.
• Strong communicator, written and verbal; comfortable presenting to a group on a shop floor or in a Zoom with a leadership team.
• Some background in content creation is a plus — guides, decks, short videos, anything that works at scale.
• Willing and able to travel up to 50% of the time — dealerships, farm sites, wherever our customers are.
• Remote-capable and self-directed. You own your outcomes.

Benefits

• Be part of a high-performing team led by Remi Schmaltz, an entrepreneur with decades of experience launching and growing agriculture businesses.
• Remote-first role with a flexible work environment.
• A front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work.
• A collaborative culture that values growth, learning, and impact.
• Competitive compensation, ESOP, and benefits.