Act as the primary technical voice post-deployment, ensuring customers achieve measurable cybersecurity resilience.
Contribute technical milestones to the broader Customer Success Plan for platform adoption and version upgrades.
Conduct regular architectural reviews and configuration audits to ensure full utilization of the TrendAI platform.
Guide clients through a structured onboarding and deployment process for rapid time-to-value.
Design and deliver workshops and

Fluent in both written and spoken German and English.
10 or more years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field.
Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies.
Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).
Excellent written and verbal communication skills, including the ability to articulate complex technical risks in simple, business-centric terms for executive stakeholders.
Highly process-oriented with a passion for digital organization, documentation, and technical reporting.
Bachelor’s Degree in Engineering, Computer Science, or equivalent is preferred.
Technical certifications are strongly preferred (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud Platform Certifications).

Customer Success Technical Advisor

Key skills