Senior Customer Success Engineer – DevOps

Opsera is a company focused on continuous orchestration for modern DevOps teams. They are seeking a Senior Customer Success Engineer to lead customer onboarding, foster relationships, and ensure clients maximize the value of Opsera's DevOps platform.

Responsibilities:

• Lead the onboarding process for new customers, ensuring a smooth and successful implementation of Opsera’s DevOps platform
• Work closely with customers to understand their goals and challenges, and guide them in maximizing the value of Opsera within their unique environment
• Develop and nurture strong relationships with key customer stakeholders, including C-level executives, DevOps teams, and IT leaders
• Conduct regular check-ins and business reviews to assess customer satisfaction, address concerns, and identify opportunities for additional value delivery
• Provide proactive guidance and recommendations to clients, ensuring they optimize the use of our DevOps solutions to achieve their goals
• Develop and implement customer education programs to enhance user proficiency and promote best practices
• Work closely with the training team to create documentation, tutorials, and other resources to empower customers
• Define and track key customer success metrics to measure and report on the overall health of the customer base
• Provide regular updates to leadership on customer success initiatives, challenges, and opportunities
• Collaborate with customers to establish and track success criteria and key performance indicators (KPIs)
• Troubleshoot and resolve customer issues, working closely with the technical support and product teams when needed

Requirements:

• 3-5 years of experience in customer success, with a focus on DevOps
• Strong understanding of DevOps principles and practices
• Excellent customer relationship and communication skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Bachelor's degree or Master's Degree
• Experience working on Linux-based infrastructure
• Experience working on Jenkins
• Experience with Github Actions pipelines / Gilab Runners
• Previous experience in creating and deploying CI/CD tools and is sound on the CI/CD architecture
• Working knowledge of various tools, open-source technologies, and cloud services
• Awareness of critical concepts in DevOps and Agile principles
• Setting up tools and required infrastructure
• Experience on IAC (Infrastructure As Code) Terraform
• Experience on Deployment tools like Argo/Octopus
• Deep understanding of Git internals, command-line usage, and Git best practices
• Experience with customer relationship management (Salesforce CRM) software
• Experience with customer success metrics and reporting
• Experience with DevOps tools and technologies
• Experience with Customer Success Platforms