Business Analyst Expert

Equinix is the world’s digital infrastructure company®, focused on enabling innovations that enrich work, life, and the planet. The Business Analyst Expert will lead analysis and reports, manage larger projects, and recommend improvements to enhance customer value through innovation and impact.

Responsibilities:

• Determines and applies appropriate methodologies and tools for analyzing a range of complex, functional and/or cross-functional issues
• Provides recommendations that consider the needs of cross functional teams
• Identifies process gaps and issues and recommends areas for improvement
• Assesses impact of manual workarounds
• Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate
• Facilitates discussions and drives resolution where disagreement exists, escalating where necessary
• Creates, manages, and leads larger project plans and resources, executing them using appropriate tools and techniques
• Drives alignment with stakeholders from problem identification through implementation and post-implementation monitoring
• Communicates team progress
• Creates scope, project charter and stakeholder analysis
• Applies appropriate project management skills and best practices including Lean Six Sigma
• Identifies and manages risks and issues, recommending suitable mitigation plans
• Analyzes pre and post implementation results and proposes recommendations for improvement
• Expected benefits and actual results
• Provides necessary feedback, guidance and/or advice to junior team members and internal staff
• May act in an advisory capacity to Yellow, Green or Junior Lean Six Sigma Black belts
• Manages process and procedural documentation
• Completes post deployment analysis, monitoring and control, providing recommendations for improvement
• Assesses post project benefits and success
• Leads status reporting, highlighting risks, issues and concerns
• Makes recommendations for improvement based on report results
• Creates and publishes more complex dashboards
• Champions changes to enable customer benefits
• Assesses priority based on fit to agreed organizational criteria
• Supports in driving consistency and alignment across different functional teams
• Recommends alternative solutions, escalating where disagreements persist
• Leads and facilitates cross functional discussions to drive issues, challenges and prioritization efforts
• Manages low/medium degrees of conflict, escalating where necessary
• Obtains, creates and documents business requirements engaging multiple stakeholders
• Creates BRD (business requirements document), managing cross-functional and cross-regional reviews
• Works with the BSA's and Dev. team on solution design and development
• Assesses solutions from multiple angles, recommending alternatives where appropriate
• Reviews functional design, working closely with BSAs and DEV teams to ensure solution meets requirements
• Partners with stakeholders to analyze, define and document business processes within and across functional areas
• Utilizes Lean Six Sigma methodology; may design or improve business processes
• Facilitates workshops to drive agreement where appropriate
• Manages stakeholder expectations within and/or across functions
• May work with governance boards or steering committees
• Identifies and proactively includes correct stakeholders and communications effectively
• Understands stakeholder needs and builds effective relationships
• Utilizes effective methods of communication with stakeholders, varying approach accordingly
• May lead user acceptance testing
• May be responsible for ensuring User Acceptance Testing is fully planned and executed
• Develops and assigns test cases
• Identifies testing resources
• Assesses testing progress

Requirements:

• 10+ years experience in related field
• Bachelor's degree
• Green belt