Key skills
Program AnalysisCost-Benefit AnalysisQualitative Analytical MethodsQuantitative Analytical MethodsData ManipulationMicrosoft ExcelProgram Status ReportingServiceNow ReportingServiceNow DashboardsServiceNow SPMConfiguration Management Database (CMDB)IT Service Management (ITSM)Change ManagementPMI CertificationIIBA CertificationPublic Trust ClearanceServiceNowCommunicationCollaboration
About this role
Kentro is a company dedicated to innovation and collaboration, and they are seeking a remote Business Analyst to support their Veterans Affairs ESOM contract. The Business Analyst will gather and document requirements, evaluate operational processes, and contribute to cost-benefit analysis while working closely with VA Infrastructure Operations stakeholders and Kentro delivery staff.
Responsibilities:
- Gather, compile, and document business and technical requirements from VA IO stakeholders and subject matter experts
- Support cost-benefit assessments by collecting and organizing data from cost estimators and technical staff
- Analyze current-state IT processes related to SCM, CMDB, and Change Control; identify trends, errors, and data gaps
- Develop alternate data depictions and visualizations to highlight issues and support decision-making
- Produce clear, structured summary reports documenting findings, gaps, and recommendations
- Collaborate with the Senior Business Analyst, Process Analyst, and architects to maintain alignment across workstreams
- Assist with documentation of to-be process benefits in narrative, graphic, and oral formats as directed
Requirements:
- 5+ years of program analysis experience on federal IT contracts
- Bachelor's degree in Computer Science, Engineering, Math, or equivalent. An additional 8 years of relevant experience may be substituted for the education requirement for a total of 13+ years of relevant experience
- Demonstrated ability to use source data to evaluate program and operational effectiveness
- Proficiency with qualitative and quantitative analytical methods; ability to synthesize findings into actionable recommendations
- Strong data manipulation skills using Microsoft Excel or similar tools; experience producing program status reports
- Effective written and verbal communication skills for reporting to both technical and non-technical stakeholders
- US Citizen or Green card holder
- Willing and able to obtain and maintain Public Trust Clearance
- Must meet updated ID requirements
- Prior experience on VA IT programs or within a Department of Veterans Affairs contract
- Familiarity with ServiceNow reporting, dashboards, or SPM for program tracking purposes
- Experience supporting CMDB, ITSM, or Change Management transition efforts
- PMI or IIBA entry-level certification, or equivalent coursework