Key skills
Business AnalysisCost-Benefit AnalysisIT Service ManagementConfiguration Management Database (CMDB)Change ManagementRequirements DocumentationProcess ModelingServiceNowPOAM ManagementFederal Compliance ReviewsCBAP CertificationPMI-PBA CertificationLeadershipCollaboration
About this role
Kentro is a company dedicated to innovation and collaboration, seeking a remote Senior Business Analyst to support their Veterans Affairs ESOM contract. The role involves leading cost-benefit assessments, defining business requirements, and collaborating with stakeholders to ensure successful transition activities.
Responsibilities:
- Lead cost-benefit assessments for transition activities, weighing functional benefits, technical performance, schedule risk, and program risk
- Elicit, document, and validate business and technical requirements from VA IO stakeholders across SCM, CMDB, and Change Control workstreams
- Analyze existing processes and identify gaps, redundancies, and improvement opportunities to inform the to-be operating model
- Produce structured analysis deliverables including requirements documentation, process assessments, and transition recommendations
- Collaborate with architects, process analysts, and the PM to ensure alignment between business objectives and technical execution
- Support POAM management and audit preparation activities, providing timely evidence and documentation for compliance reviews
- Present findings and recommendations in summary reports and oral briefings to VA and Kentro leadership
Requirements:
- 10+ years of business analysis experience on federal IT programs, with at least 3 years in an IT service management or platform operations context
- Bachelor's degree in Computer Science, Engineering, Math, or equivalent. An additional 8 years of relevant experience can be substituted for the degree requirement for a total of 18+ years of experience
- Experience conducting cost-benefit analyses and presenting tradeoff assessments to senior government stakeholders
- Strong understanding of IT service management concepts (ITSM, CMDB, Change Management) in a large enterprise environment
- Demonstrated ability to synthesize complex data and operational information into clear, executive-ready deliverables
- Proficiency with requirements documentation and process modeling tools
- US Citizen or Green card holder
- Willing and able to obtain and maintain Public Trust Clearance
- Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
- If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully
- Experience on VA IT programs or within the Department of Veterans Affairs enterprise
- Familiarity with ServiceNow SPM, CMDB, or Change Management modules
- CBAP, PMI-PBA, or equivalent business analysis certification
- Experience supporting POAM management or federal compliance review activities