Key skills
Dynamics 365 CRMCustomer Relationship ManagementBusiness process analysisFunctional specificationsRequirements analysisRequirements elicitationRequirements modelingRequirements verificationMethodology developmentAgileWaterfallHybrid project managementPower PlatformPower BIBICRMProblem SolvingPresentation SkillsSales
About this role
NR Consulting is seeking a Business System Analyst to enhance their CRM capabilities. The role involves analyzing business processes, translating requirements into functional specifications, and collaborating with IT development teams on complex projects.
Responsibilities:
- Minimum 2+ year experience working with and implementing Dynamics 365 CRM or equivalent technologies, including modules such as Sales, Service and Marketing
- Strong understanding of Customer Relationship Management processes and principles
- Ability to conduct business process analysis and translate requirements into functional specifications
- Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
- Experience working with IT development staff on complex projects, working independently and in a team environment
- Strong analytical, problem solving, data analysis and presentation skills
- Experience in Agile, Waterfall, and Hybrid environments
- Knowledge of Power Platform, Power BI, and related Microsoft technologies is a plus
- Experience with data visualization tools such as Power BI is a plus
Requirements:
- Minimum 2+ year experience working with and implementing Dynamics 365 CRM or equivalent technologies, including modules such as Sales, Service and Marketing
- Strong understanding of Customer Relationship Management processes and principles
- Ability to conduct business process analysis and translate requirements into functional specifications
- Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
- Experience working with IT development staff on complex projects, working independently and in a team environment
- Strong analytical, problem solving, data analysis and presentation skills
- Experience in Agile, Waterfall, and Hybrid environments
- Education Required: BS or BA with emphasis in computer science, information systems or business administration
- Knowledge of Power Platform, Power BI, and related Microsoft technologies is a plus
- Experience with data visualization tools such as Power BI is a plus
- Certification of Competency in Business Analysis (CCBA) and/or Certified Business Analysis Professions (CBAP) preferred