Circle is one of the world’s leading internet financial platform companies, building the foundation of a more open, global economy through digital assets and payment applications. They are seeking a Manager, Know Your Customer (KYC) to oversee the day-to-day management and operation of Circle’s KYC team, responsible for B2B customer onboarding and compliance operations.

Responsibilities:

Overseeing customer KYC, onboarding and periodic review processes specialized due diligence , including the documentation of policies, procedures
Manage case volumes across workflows to ensure timely execution and consistent adherence to service-level agreements (SLAs)
Oversee the drafting quality of Customer Risk Acceptance memos by delivering constructive feedback that drives comprehensive risk identification, sound mitigations, and crisp, decision-ready writeups
Lead and develop a team of KYC analysts, driving quality, consistency, and risk-based decision-making across onboarding and review activities
Lead customer compliance walkthroughs and reviews of clients’ programs and controls, identify gaps/deficiencies, while partnering constructively with stakeholders to deliver a strong customer experience
Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency, scalability, and analytical rigor
Collaborating with Commercial teams and acting as a point of escalation for complex issues
Ensure the highest standards of documentation, audit readiness, and quality assurance across all onboarding and periodic review processes
Partnering with Circle’s engineering and product teams to ensure Compliance Operations is supported with the most effective tools and technological support
Monitor regulatory, enforcement, and industry developments in the digital asset ecosystem, proactively adapting KYC and AML processes
Build strong cross-functional partnerships with QA, Monitoring & Testing, Audit, and exam teams

Requirements:

10+ years of relevant experience in AML and KYC reviews for corporate customers, including designing, managing, and implementing scalable KYC processes and governance frameworks
3+ years of experience managing teams of analysts, driving performance, quality, and operational excellence
2+ years of relevant crypto experience
Demonstrated experience leveraging AI-enabled tools within compliance or KYC workflows, with the ability to implement responsible AI-driven enhancements while maintaining regulatory defensibility and strong internal controls
A passion for harnessing the power of digital currency, blockchain technology, and emerging technologies — including AI — to modernize financial crime compliance operations
An innovative and solution-oriented mindset, with a track record of identifying inefficiencies and implementing practical, technology-driven improvements
Proven ability to collaborate cross-functionally with Product, Engineering, and Business stakeholders to operationalize compliance requirements into scalable systems
Experience and comfort operating in a rapidly evolving regulatory and technological environment, with the agility to adapt to change and continuously upskill
Strong leadership, relationship management, and project management skills, with the ability to drive initiatives from concept through implementation
Strong executive presence and communication skills, with the ability to engage effectively with internal and external stakeholders
Experience in RegTech, FinTech, consulting, or digital asset environments preferred
CAMS, CFCS, CFE, or similar certification preferred
Proficiency in Google Workspace, Slack, and Mac environment; familiarity with AI-assisted research or workflow tools strongly preferred
Bachelor's degree required; quantitative, technical, or data-oriented degree preferred

Incident Manager

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