Manager, Know Your Customer (KYC)

Circle is an internet financial platform company focused on digital assets, payment applications, and programmable blockchain infrastructure. The Manager, Know Your Customer (KYC) oversees the Compliance Operations KYC team, including B2B customer onboarding, enhanced due diligence, periodic reviews, regulatory compliance, team development, and AI-driven workflow improvements.

Responsibilities:

• Overseeing customer KYC, onboarding and periodic review processes specialized due diligence , including the documentation of policies, procedures
• Manage case volumes across workflows to ensure timely execution and consistent adherence to service-level agreements (SLAs)
• Oversee the drafting quality of Customer Risk Acceptance memos by delivering constructive feedback that drives comprehensive risk identification, sound mitigations, and crisp, decision-ready writeups
• Lead and develop a team of KYC analysts, driving quality, consistency, and risk-based decision-making across onboarding and review activities
• Lead customer compliance walkthroughs and reviews of clients’ programs and controls, identify gaps/deficiencies, while partnering constructively with stakeholders to deliver a strong customer experience
• Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency, scalability, and analytical rigor
• Collaborating with Commercial teams and acting as a point of escalation for complex issues
• Ensure the highest standards of documentation, audit readiness, and quality assurance across all onboarding and periodic review processes
• Partnering with Circle’s engineering and product teams to ensure Compliance Operations is supported with the most effective tools and technological support
• Monitor regulatory, enforcement, and industry developments in the digital asset ecosystem, proactively adapting KYC and AML processes
• Build strong cross-functional partnerships with QA, Monitoring & Testing, Audit, and exam teams

Requirements:

• 7+ years of relevant experience in AML and KYC reviews for corporate customers, including designing, managing, and implementing scalable KYC processes and governance frameworks
• 1+ years of experience managing teams of analysts, driving performance, quality, and operational excellence
• 2+ years of relevant crypto experience
• Demonstrated experience leveraging AI-enabled tools within compliance or KYC workflows, with the ability to implement responsible AI-driven enhancements while maintaining regulatory defensibility and strong internal controls
• A passion for harnessing the power of digital currency, blockchain technology, and emerging technologies — including AI — to modernize financial crime compliance operations
• An innovative and solution-oriented mindset, with a track record of identifying inefficiencies and implementing practical, technology-driven improvements
• Proven ability to collaborate cross-functionally with Product, Engineering, and Business stakeholders to operationalize compliance requirements into scalable systems
• Experience and comfort operating in a rapidly evolving regulatory and technological environment, with the agility to adapt to change and continuously upskill
• Strong leadership, relationship management, and project management skills, with the ability to drive initiatives from concept through implementation
• Strong executive presence and communication skills, with the ability to engage effectively with internal and external stakeholders
• Bachelor's degree required
• quantitative, technical, or data-oriented degree preferred
• Experience in RegTech, FinTech, consulting, or digital asset environments preferred
• CAMS, CFCS, CFE, or similar certification preferred
• Proficiency in Google Workspace, Slack, and Mac environment
• familiarity with AI-assisted research or workflow tools strongly preferred