Lead cross-functional initiatives focused on reducing friction, removing bottlenecks, and improving the Sales & SDR revenue generating potential.
Design and improve core GTM processes across lead management, routing, qualification, handoff and pipeline progression workflows.
Partner with Sales, SDRs, Marketing and Systems teams to identify process gaps, define business requirements, and implement scalable solutions.
Document current-state and future-state workflows to ensure design meets the desired outcome not just stakeholder input.
Support Stakeholders in “Idea to Implementation” process by prioritizing initiatives that drive true revenue impact and use existing dashboards, data trends, current process & systems to provide guidance & recommendations when needed.
Translate strategic initiatives into operational plans, timelines, and change management activities that support successful rollout.
Support systems enhancements by partnering on workflow design, ticket creation, solution UAT, release readiness, and post-launch optimization.

8+ years of experience in Revenue Operations, Sales Operations, SDR Operations, Business Operations, or process/program management in a similar industry.
Proven experience designing and improving cross-functional business processes across the go-to-market lifecycle with a focus on Lead to Opportunity.
Strong understanding of CRM and GTM systems, including Salesforce, Outreach, ZoomInfo, PowerBi & Lean Data.
Demonstrated ability to convert ambiguous business needs into structured requirements, process maps, and executable plans.
Strong analytical skills with experience using data to identify issues, measure impact, and support decision-making.
Excellent stakeholder management, communication, and facilitation skills across technical and non-technical audiences.
Ability to operate strategically while also driving detailed execution in a fast-paced environment.
Experience working across matrixed organizations and influencing without direct authority.

Sophos operates a remote-first working model, making remote work the primary option for most employees.
Employee-led diversity and inclusion networks that build community and provide education and advocacy.
Annual charity and fundraising initiatives and volunteer days for employees to support local communities.
Global employee sustainability initiatives to reduce our environmental footprint.
Global fitness and trivia competitions to keep our bodies and minds sharp.
Global wellbeing days for employees to relax and recharge.
Monthly wellbeing webinars and training to support employee health and wellbeing.

Rev Ops Process Manager

Key skills