Key skills
Customer SuccessAccount ManagementSales
About this role
Role Overview
- Build and develop long-term relationships with VIP clients;
- Manage and grow a portfolio of high-value users;
- Deliver a personalised, high-touch client experience;
- Drive client engagement, retention, loyalty, and activity;
- Understand player behaviour and identify opportunities for growth;
- Work with client insights to improve the VIP experience;
- Collaborate with cross-functional teams in a dynamic iGaming environment;
- Contribute to business expansion and the development of new markets.
Requirements
- 1-3 years of experience in Account Management, VIP Management, Customer Success, Retention, Sales, or similar roles;
- Experience in iGaming or understanding of client retention, lifecycle management, and VIP player behaviour;
- Ability to manage several VIP clients simultaneously, work with client activity data, and act on insights;
- Upper-Intermediate or higher English level and fluent Ukrainian;
- Hungarian language will be a plus.
Benefits
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment