Executive Account Manager – Medical Device Manufacturing

Role Overview

• Serve as the primary commercial point of contact for assigned OEM customer accounts.
• Develop and maintain strong, long-term relationships with customer stakeholders, including executive leadership, sourcing, operations, engineering, and quality teams.
• Build and execute strategic account growth plans aligned with customer objectives and Biomerics’ business goals.
• Identify opportunities for organic growth, new program development, and increased customer penetration across manufacturing capabilities.
• Lead customer business reviews and executive governance meetings to communicate account performance, risks, opportunities, and strategic initiatives.
• Drive revenue growth and support profitable expansion within assigned accounts.
• Support pricing strategy, contract negotiations, long-term agreements, and commercial discussions.
• Monitor and manage account forecasts, bookings, revenue performance, and pipeline activities.
• Collaborate with Finance and Operations teams to support margin improvement initiatives and business case evaluations.
• Facilitate RFQ and quotation processes in partnership with Engineering, Operations, and Program Management teams.
• Coordinate cross-functional internal teams to ensure successful execution of customer requirements and commitments.
• Support new product introduction (NPI), product transfer, validation, and commercialization activities.
• Partner with Operations, Supply Chain, and Quality teams to support delivery performance, supply continuity, capacity planning, and customer satisfaction.
• Lead customer escalation management activities related to quality, delivery, operational performance, and supply chain challenges.
• Drive Voice of Customer (VOC) initiatives and communicate customer feedback internally to support continuous improvement efforts.
• Identify and mitigate commercial and operational risks impacting customer programs.
• Develop trusted advisor relationships with key customer stakeholders and executive sponsors.
• Ensure timely and successful delivery of solutions aligned with customer expectations and strategic objectives.
• Maintain regular communication with customers regarding program updates, operational performance, and strategic initiatives.
• Support customer audits, site visits, and executive meetings as required.
• Promote a customer-centric culture throughout the organization.

Requirements

• Bachelor’s degree in Engineering, Business, Operations, or related field required.
• Minimum of 7+ years of experience in strategic account management, business development, or commercial leadership within the medical device manufacturing industry.
• Prior experience within a contract manufacturing organization (CMO/CDMO) strongly preferred.
• Strong understanding of medical device manufacturing processes, commercialization, and regulated manufacturing environments.
• Proven ability to manage complex OEM customer relationships and influence stakeholders at all organizational levels, including executive and C-level leadership.
• Demonstrated success driving revenue growth, strategic account development, and customer retention.
• Experience leading commercial discussions including pricing, contracts, forecasts, and long-term business planning.
• Strong operational and technical aptitude with the ability to collaborate effectively across manufacturing, engineering, quality, and supply chain functions.
• Excellent communication, negotiation, presentation, and problem-solving skills.
• Experience with CRM systems and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Willingness to travel approximately 30–40% as required.

Benefits

• Medical/Dental/Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Paid Vacation Days
• Paid Holidays
• 401k