Conduct outreach and follow-up to children and families who have engaged with crisis services.
Implement the Caring Contacts protocol through phone calls, mailers, and electronic communication.
Conduct outreach to children and families who decline or disengage from crisis services.
Maintain contact with former clients and families to assess ongoing needs and provide appropriate referrals or follow-up.
Collaborate with internal and external service providers to support client care plan.
Advocate for the needs of youth and families within the program and with external agencies.
Prepare and submit regular case updates and reports.

Bachelor’s degree in Social Work, Psychology, Sociology, or related field.
Two years of experience in case management, preferably in healthcare, mental health services, or crisis intervention programs.
Familiarity with Delaware’s behavioral health systems, state regulations, and community resources for children and families.
Advanced degree in a related field (preferred)
Experience working in a 24/7 crisis response program (preferred)
Bilingual (Spanish-English) language skills are a plus (preferred)

Crisis Engagement Specialist

Key skills