Build and maintain a high-performing VA Disability operation through operational analytics, process improvement, workflow optimization, and accountability.
Ensure the practice can scale efficiently while maintaining consistency, quality, and predictable outcomes.
Monitor, analyze, and improve operational performance across the VA Disability practice.
Identify inefficiencies, eliminate bottlenecks, and improve workflows.
Provide visibility into operational health through data, reporting, and performance analytics.
Drive initiatives that improve throughput, reduce delays, and increase consistency across the practice.
Collaborate closely with Platoon Leaders, IT & Development Teams, Legal Teams, and Administrative Teams to execute operational standards.
Develop and maintain operational dashboards, scorecards, and reporting systems.
Monitor key performance indicators across all platoons.
Analyze operational trends and identify emerging risks, bottlenecks, and performance gaps.
Conduct recurring operational reviews and performance assessments.
Deliver regular reporting to the COO and operational stakeholders.
Develop recommendations for future operational investments and improvements.

5+ years of operations management, business operations, process improvement, project management, or operational excellence experience
Experience supporting high-volume professional services, legal, healthcare, insurance, financial services, or similar operational environments
Strong analytical and problem-solving skills
Experience building operational reporting and performance dashboards
Proven track record of process improvement and workflow optimization
Advanced proficiency with Excel, reporting tools, and operational analytics
Experience driving accountability through metrics, reporting, and operational performance management.
Preferred Experience in a law firm, VA disability practice, claims environment, or regulated professional services industry
Experience with Lean, Six Sigma, EOS, or Continuous Improvement methodologies
Experience with Filevine or similar case management systems
Experience implementing workflow automation and process redesign initiatives

Veterans Disability Operations Manager

Key skills