Serve as the principal decision maker for regional tenant facing tasks.
Maintain decision authority across regional tenant operational processes, ensuring consistency and adherence to company policy.
Establish clear frameworks for decision-making authority and escalation protocols.
Lead, develop, and manage one associate responsible for tenant operations execution.
Ensure consistent, timely processing of tenant requests and approvals.
Foster a culture of discipline, responsiveness, and continuous improvement, balanced with a strong commitment to customer service delivered through a firm but fair approach.
Build and lead a tenant-facing customer service function that improves responsiveness and transparency.
Develop service standards and communication protocols across all tenant interactions.
Ensure tenant operations enhance, rather than hinder, leasing and asset management objectives.
Design and implement standardized, scalable processes across all tenant operations workflows.
Reduce friction, redundancy, and cycle times within approval and decision processes.
Establish KPIs to measure efficiency, turnaround times, and decision quality.

3-5+ years of experience in commercial real estate, tenant operations, asset management, or related fields.
Expertise in lease structures, tenant negotiations, legal processes, and portfolio operations.
Exceptional communication skills with the ability to influence and align cross-functional stakeholders.
Bachelor’s degree preferred; Real Estate, Finance, Business, or related field preferred.

Manager, Tenant Operations

Key skills