Manager, Delivery Operations Planning

Role Overview

• The Manager Deliver Operations Planning is accountable for leading and governing Deliver operations planning execution across a multi‑region network of distribution centers and transportation partners.
• Lead global execution of Deliver Operations Planning activities within established planning frameworks and standards.
• Ensure regional planning teams operate consistently and effectively within agreed planning guardrails.
• Monitor planning performance and drive corrective actions where gaps exist.
• Lead Deliver supply and capacity planning across owned and 3PL distribution centers and transportation partners.
• Ensure accurate and timely visibility of capacity constraints, risks, and trade-offs across the Deliver network.
• Support regional Deliver teams in executing capacity and labor plans aligned to business priorities.
• Own Deliver Operations Planning inputs, analysis, and recommendations into IBP processes, including Supply Review and Management Business Review.
• Execute Deliver planning scenarios and trade‑off analyses to support enterprise decision‑making.
• Represent Deliver planning outcomes in IBP forums and leadership discussions.
• Execute approved scenario planning related to allocation, mode mix, network risks, and launches.
• Provide clear insights on operational and financial implications of Deliver planning scenarios.
• Ensure compliance with global Deliver planning standards, controls, and governance expectations.
• Monitor planning effectiveness through KPIs, indicators, and maturity assessments.
• Escalate risks, gaps, and exceptions in line with governance and decision forums.
• Proactively identify Deliver operational risks and vulnerabilities through planning execution.
• Lead, coach, and develop Deliver Operations Planning teams and key planning contributors.
• Partner closely with Regional Deliver Operations, E2E Planning, Manufacturing, Procurement, Logistics, and Finance.

Requirements

• Bachelor’s degree required; advanced degree preferred
• Extensive experience in supply chain planning, operations planning, or deliver/network planning within a global environment
• Demonstrated leadership in Planning and IBP integration
• Proven ability to lead teams and influence cross‑functional stakeholders in a matrix organization
• Minimum of 6-8 years overall business experience is required, preferably focused on Planning/Deliver/Strategy and management of large programs.
• Proven success working in a complex, highly matrixed, global organization with constantly evolving priorities and tight timelines.
• Validated ownership of IBP process and linkage to P&L/working capital
• Demonstrated impact in increasingly complex leadership roles, including roles requiring orchestration and leadership by influence; E2E mentality and collaboration.
• Strong understanding of core Order Fulfillment processes (Customer Service, Warehousing and Transportation)
• Outstanding verbal and written communication skills

Benefits

• Vacation –120 hours per calendar year
• Sick time
• 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time
• up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year