Empower healthcare business operations team as Salesforce business analyst.
Develop and document custom business and design requirements for Salesforce platform.
Work on data integration requirements between Salesforce and other systems.
Contribute to the development of custom solutions by designing and documenting Salesforce enhancements and automation processes.
Participate in the software development life cycle, including requirements gathering, design, coding, testing and deployment.
Support existing Salesforce applications for optimal functionality.
Create and maintain integrations with other applications and systems using web services and APIs.
Collaborate with stakeholders and team members to identify and implement improvements for the system.
Ensure Salesforce configurations and integrations comply with HIPAA and other healthcare data privacy standards.
Translate healthcare workflows into functional specifications, user stories, and acceptance criteria.
Create wireframes, process flows, and data mappings for patient care journeys.
Support Agile ceremonies, including sprint planning, backlog grooming, and user acceptance testing (UAT).
Identify and troubleshoot issues related to Salesforce functionality, data, and integration.
Stay updated with new Salesforce features and functionalities for best practices.

Bachelor’s degree in healthcare management, IT, business administration, or a related field.
7+ years of experience as a Business Analyst in healthcare or digital health
Strong communication skills to help you translate technical concepts for non-technical clients.
Understanding of Salesforce data model, including standard and custom objects, relationships and fields.
Needs analysis, eliciting requirements, business case definition, requirements writing, and requirements review.
Flow and process diagramming, wireframing, business data analytics, and problem solving.
Hands-on experience with Salesforce Health Cloud.
Familiarity with Agile/Scrum methodologies and tools Jira and Azure DevOps.
Ability to interpret data models, APIs, and system integrations.
Proficiency in creating wireframes, process maps, and documentation using tools like Visio.
Experience developing requirements for integrating Salesforce with other systems using APIs and integration tools.
Experience with SQL and SOQL.
Ability to communicate technical concepts effectively to both technical and non-technical stakeholders.

Medical, Dental, and Vision
Employer-Paid Life Insurance
Paid Maternal Leave
Paid Paternal Leave
401(K) match up to 4%
Paid-Time-Off
Employee Assistance Programs
Several supplemental benefits are available, including, but not limited to, Spouse Insurance, Pet Insurance, Critical Illness coverage, ID Protection, etc.

Senior Salesforce Business Analyst

Key skills