Salesforce Business Analyst

Smurfit Westrock is a leader in sustainable packaging, dedicated to creating efficient solutions for complex challenges. They are seeking a Salesforce Business Analyst to act as a liaison between business stakeholders and technical teams, gathering requirements and designing scalable solutions to optimize business processes.

Responsibilities:

• Gather and analyze business requirements, turning them into actionable user stories
• Partner with Salesforce product managers, admins, and developers to design scalable solutions
• Identify process improvements and recommend automation opportunities
• Ensure alignment with business objectives and Salesforce best practices
• Act as the liaison between business stakeholders and technical teams
• Present findings and project updates clearly to stakeholders
• Support testing, deployment, and user training to ensure successful adoption
• Validate solutions against performance and functionality requirements
• Develop training materials and conduct user sessions

Requirements:

• Bachelor's degree in business administration, IT, or related field of study
• Minimum 3 years of experience with Salesforce or similar CRM platforms
• Proficiency in Salesforce CRM, automation tools, reports, and dashboards
• Demonstrated success working with various, cross-functional groups to deliver meaningful results on time and on budget with limited direction
• Strong analytical and problem-solving abilities
• Excellent communication and documentation skills
• Ability to create process diagrams and wireframes
• Salesforce Administrator or Business Analyst certification a plus
• Experience with Agile methodologies and data visualization tools (e.g., Power BI)