Patient Engagement Specialist

Role Overview

• Patient Communication and Coordination: Facilitate effective patient engagement by scheduling appointments, addressing inquiries, and maintaining accurate patient records using OpenDental and other relevant software.
• Insurance Claims Processing: Leverage expertise in insurance claim procedures to assist in processing claims accurately and efficiently, ensuring timely reimbursement for dental services.
• Software Proficiency: Utilize OpenDental, Dentrix, EagleSoft, CurveDental, Denticon, or other applicable software platforms to manage patient information, appointments, billing, and insurance details.
• Appointment Scheduling: Coordinate patient appointments, optimizing the scheduling system to manage patient flow and provider availability.
• Billing and Financial Support: Collaborate with patients to explain treatment costs, billing inquiries, and insurance coverage, ensuring a clear understanding of financial responsibilities.
• Patient Education: Educate patients about recommended treatments, oral hygiene practices, and post-treatment care, enhancing patient understanding and compliance.
• Workflow Optimization: Contribute to practice efficiency by streamlining administrative processes, maintaining accurate records, and supporting the dental team's needs.
• Documentation: Maintain thorough and organized records, including patient histories, treatment plans, and insurance documentation.
• Collaboration: Liaise with the dental team to ensure seamless patient care coordination and efficient practice operations.
• Customer Service Excellence: Deliver outstanding customer service by addressing patient concerns, maintaining a positive demeanor, and fostering a welcoming and friendly environment.

Requirements

• Minimum of 2 years of experience working in a dental practice or healthcare setting, with a focus on patient engagement, appointment scheduling, and administrative support.
• Demonstrated proficiency in using OpenDental is essential. Prior experience with Dentrix, EagleSoft, CurveDental, Denticon, or similar dental practice management software is highly desirable.
• Preferably, prior experience processing insurance claims within a dental practice environment.
• Dental Practice Software Proficiency: Demonstrated experience with OpenDental is essential. Familiarity with Dentrix, EagleSoft, CurveDental, Denticon, or similar software is highly advantageous.
• Insurance Claims Processing: Preferred experience in processing insurance claims within a dental practice setting.
• Patient-Centric Approach: A strong commitment to patient satisfaction, communication, and engagement.
• Communication Skills: Excellent verbal and written communication skills, ensuring effective interactions with patients, team members, and insurance providers.
• Customer Service Excellence: Demonstrates a positive, friendly, and professional demeanor, ensuring exceptional patient experience

Minimum Technical and Work Environment Requirements:

• Internet Connection: Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps. Backup connection must be capable of supporting work during a power outage.
• Primary Device: Desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. A minimum of 8 GB RAM.
• Backup Device: Must meet or exceed the performance of an Intel Core i3 processor. Must be functional during power interruptions.
• Peripherals and Workspace: A functioning webcam. A noise-canceling USB headset. A quiet, dedicated home office space. A smartphone for communication and verification purposes.

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.