This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly.
The following activities would also be performed as necessary: scheduling laboratory testing, ordering/sending donor kits, obtaining consent, and monitoring donor follow through.
Good guardianship of member confidentiality and identity is required.
Role supports the achievement of department goals through job accountabilities, excellent customer service, and exceptional time management.

Bachelor's degree in human services or a Health Care related field is required.
Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change.
Three years customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience.
Experience with basic word processing and data entry required.
Knowledge of MS Office, including basic word processing, spreadsheet, and database software application skills.
Proficiently applying computer skills and engaging with customers simultaneously.
Advanced internet research skills including familiarity with social media.

NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits.
Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees.

Donor Engagement Specialist

Key skills