Senior Professional Services Engagement Specialist

Role Overview

• Oversee and manage the end-to-end delivery of professional services engagements
• holding accountability for outcomes across onboarding, implementation, consulting, and technical advisory program
• Act as the primary point of contact for customers, ensuring alignment of scope, timelines, deliverables, and success criteria
• Ensure technical alignment across data protection for on-premises and cloud environments
• coordinating with Enterprise Architects and other technical PS resources to maintain delivery integrity
• Own delivery of project documentation, handover materials, and post-engagement reporting; coordinate knowledge transfer sessions with customer teams
• Identify and support follow-up opportunities with Sales and Customer Success
• Coordinate and lead engagement kick-off calls: Defining team roles, delivery approach, and program governance from day one
• Develop and manage detailed implementation plans, tracking milestones, deliverables, and dependencies across the full project lifecycle
• Coordination of customer stakeholders
• providing clear direction, managing workstreams, and maintaining momentum throughout delivery
• Own end-to-end status reporting to all stakeholders
• producing regular written updates, executive summaries, and escalation reports
• Lead technical coordination across customer environments, partner resources, and Veeam delivery teams to ensure integration and alignment
• Manage scope changes formally
• documenting, assessing impact, and obtaining approval before adjusting delivery plans
• Manage multi-workstream engagements including planning, milestones, and dependencies
• Drive proactive RAID management
• Develop and own project plans
• maintaining an accurate, up-to-date view of schedule, resource allocation, and project health
• Coordinate delivery partner and subcontractor resources
• managing performance, ensuring quality, and driving accountability against agreed outcomes
• Facilitate structured program governance
• running regular delivery forums, decision checkpoints, and steering reviews with customer and internal leadership
• Drive continuous improvement in delivery approach
• identifying process gaps and implementing best practice across engagements
• Coordinate across TAMs, Solution Architects, Support, Sales, and Customer Success
• Contribute to delivery playbooks and methodologies
• Lead Technical Program Management activities (e.g. Veeam Cyber Secure) acting as the Veeam program lead for complex partner-driven or channel delivery requirements
• Serve as delivery lead for strategic channel partner engagements, managing program scope, milestones, and outcomes on behalf of Veeam Professional Services
• Build strong stakeholder relationships across customers and internal teams
• Own rollout plans and drive enablement and adoption activities to ensure successful customer outcomes
• Drive alignment and accountability for delivery outcomes
• Manage communications to all project stakeholders
• customers, partners, approved subcontractors, and internal account teams
• ensuring timely, accurate, and consistent messaging
• Develop and maintain stakeholder engagement plans; proactively manage expectations through clear and regular communication
• Lead change management activities
• assessing readiness, coordinating communications, training, and adoption tracking to ensure successful rollout
• Mentor junior team members and share best practices
• Support standardization of delivery processes
• Travel 20–30% as required

Requirements

• 8+ years of IT experience; including 5 years or more of Technical Program Mgmt

Tech Stack

• Cloud

Benefits

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage starting on your first day
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning