Support Engineer – Business Applications
Chennai, Tamil Nadu, India
Full Time
3 hours ago
No Sponsorship
About this role
Role Overview
- Provide first-level technical support services for core business systems and software
- Identify and communicate patterns of user activity or challenges requiring more comprehensive resolutions
- Assist business units with special software needs
- Manage and document all issues and incidents
- Ensure a positive end-to-end client experience
Requirements
- Provide first-level technical support services for core business systems and software
- Identify and communicate patterns of user activity or challenges that require a comprehensive resolution
- Manage and document issues and incidents
- Ensure a positive end-to-end client experience
- Document user identification information and nature of problems
- Create and update documentation in shared knowledge base
Benefits
- Equal Opportunity Employer
- Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran status.