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Role Overview

Provide first-level technical support services for core business systems and software
Identify and communicate patterns of user activity or challenges requiring more comprehensive resolutions
Assist business units with special software needs
Manage and document all issues and incidents
Ensure a positive end-to-end client experience

Requirements

Provide first-level technical support services for core business systems and software
Identify and communicate patterns of user activity or challenges that require a comprehensive resolution
Manage and document issues and incidents
Ensure a positive end-to-end client experience
Document user identification information and nature of problems
Create and update documentation in shared knowledge base

Benefits

Equal Opportunity Employer
Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran status.

Mr. Cooper

Open Positions (1)

Engineering

Support Engineer – Business Applications