Investigate and resolve escalated technical tickets at code, configuration, and integration level
Diagnose root causes accurately and implement fixes that fully resolve the issue
Manage your own ticket queue ensuring ownership and clear status updates
Use AI to accelerate investigation and root cause analysis
Support in scoping and delivering Change Requests to production standard
Communicate the status and resolution of issues clearly to non-technical stakeholders
Document fixes, patterns, and workarounds to retain institutional knowledge

Bachelor’s degree in a technical or scientific field (Engineering, Computer Science) or similar
Demonstrable coding skills (Bachelor’s degree in computer science, boot camp, or equivalent)
3+ years working as a developer or in a technical support or implementation engineering role
Experience in the insurance industry is nice to have
Experience debugging production systems is nice to have
Experience working directly with clients to triage and resolve technical issues is nice to have
Strong competency in JavaScript/TypeScript, Node.js, and Git
Strong understanding of APIs and software integration
Good understanding of data models (e.g. purpose of primary keys, foreign key relationships)

Technical Support Engineer

Key skills