Business Applications Administrator, Salesforce

Role Overview

• Partner with Salesforce Developers, RevOps, Analytics, Marketing Ops, Sales, Marketing, and IT to implement Salesforce solutions
• Translate business requirements into clear, technically accurate user stories and functional designs
• Contribute to technical solution discussions and design reviews
• Implement configurations aligned to established architecture and best practices
• Support testing, validation, and post-release activities
• Perform day-to-day Salesforce administration and configuration
• Build and maintain Flows, validation rules, custom objects, fields, record types, and automation
• Manage users, roles, profiles, permission sets, and access controls
• Create and maintain reports and dashboards for Sales and Marketing teams
• Support data hygiene, imports/exports, and governance standards
• Work in sandboxes and support deployments and releases
• Serve as a first-line and technical escalation point for Sales and Marketing users
• Troubleshoot Salesforce issues impacting active deals, pipeline reporting, and GTM workflows
• Provide timely support and guidance to unblock users
• Participate in office hours and user enablement sessions
• Capture recurring issues and escalate or translate them into system improvements
• Support existing integrations with marketing, analytics, and billing systems
• Assist in diagnosing integration and data synchronization issues
• Partner with developers during integration testing and issue resolution

Requirements

• 4+ years of experience in a Salesforce-focused technical role
• Salesforce Administrator certification (required)
• Salesforce Advanced Administrator certification (required)
• Strong hands-on Salesforce administration experience (Sales Cloud)
• Experience working in Scrum / Agile environments (required)
• Ability to partner effectively with developers and technical teams
• Comfort working with Salesforce data models, automation, and reporting
• Experience supporting Sales and Marketing users in a fast-paced environment
• Strong troubleshooting, analytical, and communication skills.

Tech Stack

• Cloud

Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.