Lead and/or assist in stakeholder training; this includes content development, scheduling, teaching, regularly updating support materials, and writing monthly articles
Assist stakeholders with issues and provide in depth technical information on SharePoint and other tools; understand and troubleshoot permissions as required
Understand, advocate for and manage stakeholder requests – create specifications, manage timelines, edit sites, propose layouts, track and test changes, engage with IT, communicate progress and meeting decisions
Manage the development of new SharePoint features, in partnership with other intranet teams; this includes understanding technical user requirements, UI, governance requirements and launch implications
Develop and track SharePoint metrics regarding usage, engagement, and customer satisfaction
Lead projects associated with our workflow and email metrics tools, which includes meeting monthly with vendors, understanding/tracking licenses, updating training materials, setting up and training stakeholders, testing new releases, developing workflows, communicating regularly with stakeholders, and providing quarterly metrics
Communicate proactively with the Intranet Strategy & Comms Solutions team, IT and stakeholders through email, our Zendesk ticketing system, Zoom, Teams, etc
Investigate new tools and technologies, and manage internal sites and tools for Corporate Communications

5 to 7 years of industry experience
3 to 5 years in-depth knowledge of email analytics solutions (PoliteMail is a plus)
3 to 5 years in-depth knowledge of SharePoint web parts, lists, permissions, and workflows
2 to 3 years of training experience
Technical college degree (BS or BA in Computer Science or Engineering is a plus)
Excellent communications skills (oral and written)
Ability to manage schedules, priorities and deadlines for multiple projects
Detail oriented, methodical
Ability to research technical questions
Ability to troubleshoot coding and application issues
Willing to learn and open to taking on new roles and responsibilities.

Communications Specialist

Key skills