Business Systems Analyst

Role Overview

• The Business Systems Analyst serves as a key liaison between business stakeholders and technical teams to ensure that systems effectively support business objectives and program requirements.
• Analyzing user requirements, operational procedures, and system issues to automate processing and/or improve existing computer systems.
• Assist in the development of project documentation based on requirements and standards.
• Conduct requirements gathering sessions with non-technical SMEs to understand business process needs and program requirements.
• Create and maintain use cases, process flow charts, acceptance criteria, and other documentation needed to support system enhancements.
• Serve as a technical expert responsible for working with both non-technical and technical stakeholders to ensure clear and effective communication throughout the SDLC.
• Ensure that system design, documentation, and implementation comply with Client standards, guidelines, and best practices.
• Perform necessary testing of assigned programs and system changes, including functional, integration, and user acceptance support.
• Facilitate information sharing to ensure knowledge transfer and reduce or eliminate single points of failure for the information system.
• Prepare and maintain documentation illustrating system architecture, workflows, dependencies, and other key components for project deliverables.
• Provide regular status reports on enhancement activities, testing progress, and resolution of issues impacting the system.

Requirements

• 5 years – Experience with Medicaid Claims Processing.
• 5 years – Experience understanding business objectives and problems and identifying alternative solutions.
• 5 years – Experience reviewing, analyzing, and evaluating user requirements, operational procedures, and problems to automate processing and/or improve existing computer systems.
• 5 years – Experience writing detailed descriptions of user needs, program functions, and steps required to develop and/or modify computer programs.
• 5 years – Experience conducting cost/benefit analysis of systems and alternative solutions.
• 5 years – Experience analyzing and documenting input and output requirements, including forms of data input, how data is summarized, and report formats.
• 5 years – Experience with Azure DevOps, including creation and management of work items and generation of wireframes.
• 5 years – Demonstrated high level of sound logic and analytical ability to solve complex problems.
• 5 years – Highly developed oral and written communication skills, with the ability to communicate effectively with technical and non‑technical audiences.
• 5 years – High level of interpersonal skills to work effectively with others, motivate team members, and elicit required work output.
• 5 years – Knowledge and understanding of Information Technology industry trends, directions, and market experience, and ability to relate them to the organization.
• 5 years – Knowledge of architectural concepts, principles, and tools relevant to infrastructure, information, applications, and organizational structure.
• 5 years – Knowledge of emerging technologies (both new to the organization’s systems and new to the information systems industry).
• 5 years – Knowledge of tools, techniques, and good practices for protecting the integrity of corporate data and associated processing, including company technology practices, standards, and procedures.
• 5 years – Knowledge of solution delivery utilizing Agile or Scrum methodology, including participation in sprints, backlog refinement, and iterative delivery.
• Must be able to pass a background check.
• May require additional background checks as required by projects and/or clients at any time during employment.
• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately.
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
• Ability to build trust and maintain relationships across technical and business teams.

Tech Stack

• Azure
• SDLC

Benefits

• Medical, Dental and Vision Insurance
• Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off